Question 1

What products do you use?

Accepted Answer

We use premium, natural, cruelty-free shampoos and conditioners that are gentle on your dog’s skin. Hypoallergenic options are also available.

Question 2

How often should I groom my dog?

Accepted Answer

It depends on your dog’s breed, coat type, and lifestyle. Most dogs benefit from grooming every 4–8 weeks to maintain healthy skin, coat, and hygiene.

Question 3

Do you groom all breeds and sizes?

Accepted Answer

Yes! We groom dogs of all breeds and sizes, from tiny teacups to large working dogs. Each groom is tailored to your dog’s individual needs.

Question 4

What’s included in a full groom?

Accepted Answer

A full groom includes a bath, brush-out, blow dry, haircut to your desired style, nail trimming, ear cleaning, and a spritz of dog-friendly pawfume.

Question 5

What’s the difference between a Bath and Tidy and a Full Groom?

Accepted Answer

Our Bath & Tidy service is similar to a Wash & Dry, with the added benefit of a light trim around the feet and sanitary area to support your dog’s hygiene and wellbeing. If you're looking for any form of haircut, styling, or full de-matting, this would fall under our Full Groom service.

Question 6

Can I request a specific style or haircut?

Accepted Answer

Of course! You're welcome to bring photos or describe your preferences at drop-off. We'll go over what's achievable for your dog’s coat type and condition during the pre-consultation at the start of your appointment.

Question 7

What if my dog is matted?

Accepted Answer

If your dog has light matting, we may be able to gently de-mat the coat. For severe matting, we may need to clip the coat short for your dog’s comfort and wellbeing — we’ll always discuss this with you first. Please note, a matting fee of £20 will apply to cover the extra time and care required.

Question 8

What happens if my Doodle isn’t groomed within the recommended 6 week period?

Accepted Answer

If your Doodle or similar long-haired breed isn’t groomed within the recommended 6-week interval, and their coat needs extra time to detangle or manage, an additional £20 extra time fee may apply. This ensures we provide the best care and keep your dog comfortable.

Question 9

Will my dog be around other dogs during grooming?

Accepted Answer

We do our best to minimise contact between dogs and keep them separate throughout their appointment. On Tuesdays and Wednesdays, we have a single groomer, so your dog will be the only one in the salon. On Thursdays, Fridays, and Saturdays, we have two groomers working, which means there may be other dogs present, but they are always kept safely separated unless from the same household.

Question 10

What happens if fleas are found on my dog?

Accepted Answer

If we find fleas during grooming, a flea treatment fee of £20 will be added to cover the specialist cleaning and extra care needed. In severe cases, we reserve the right to refuse the appointment to protect other dogs and keep our salon flea-free. If this happens and the appointment needs to be cancelled or rescheduled, the full payment will still be due in line with our cancellation policy. We’ll always let you know and discuss the best next steps with you.

Frequently Asked Question

Address

Unit 3 Camden Mews
23b High Street
Chislehurst
BR7 5AE

HERE'S OUR SALON

Contact

020 4568 7078

info@doggiessalon.co.uk